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Existing claims

I’ve received a call/someone visited my home and asked me to pay my excess. Is this a scam?What happens to my premium if my claim is a total loss?Why do I still need to pay my premium when AA Insurance is repairing my vehicle/home?If I forget to tell you something, will it affect my claim?I no longer want to claim, how do I withdraw my claim?How can I track the status of my claim?What email can I send documents relating to my claim to?I forgot to list an item on my claim. What do I need to do?