Applies to new and renewing policies with a period of insurance starting on or after 22 May 2022
Welcome to AA Insurance
Thank you for choosing AA Insurance. When you
need us, we’ll get things sorted for you.
This policy document explains your insurance cover,
your responsibilities and how to make a claim.
Please read it carefully and keep it in a safe place.
How to contact us
Or if you would prefer to phone us:
- For sales, service and general queries, call us on 0800 500 213
- For claims queries, call us on 0800 500 216
The documents that make up your insurance contract
Your insurance contract consists of this policy
document and your most recent policy schedule.
Your policy document and policy schedule are
designed to be read together.
When read together, your policy schedule and policy
document outline your cover, which is the insurance
we agree to provide you. This cover is governed by the
limits, terms and conditions set out within this policy
document and your policy schedule.
Your policy schedule takes priority if the information
in this policy document and your policy schedule
is different.
We agree to provide cover as long as you have paid
your premium.
You have a cooling-off period if you change your mind
We provide you with a 21-day cooling-off period if you
change your mind. You can cancel your policy within
21 days from the day your policy started, as long as
you have not made a claim.
If you choose to cancel your policy within this period,
we will cancel your policy back to the policy start date
and refund you the full amount of any premium paid.
The cooling-off period does not apply if you renew
your policy
If you have a concern
We value our customers and aim to deliver the best
service possible. We also appreciate and encourage
your feedback – the good and the bad. If you’re
unhappy with one of our policies, our service or a
decision on your claim, please tell us.
Often a quick conversation can help sort things out.
If we can’t reach a resolution, please let us know.
We can explain our complaints procedure to you,
and we have a Customer Resolution Service to help
you if needed.
Headings and defined words in your policy
We have used the headings in this policy document to
help guide you. These headings are purely descriptive
in nature. You should not rely on headings to interpret
the policy
Words in italics have specific definitions
Some words in this policy document are in italics.
These words have specific meanings. We have
explained them in the ‘Definitions’ section at the end
of this policy document.
The meaning of other common words in your policy document
We use some common terms throughout this policy document.
The meaning of these words are explained below.
‘We’, ‘us’ or ‘our’
When we say ‘we’, ‘us’ or ‘our’, we mean AA Insurance Limited.
‘You’ or ‘your’
When we say ‘you’ or ‘your’, we mean the insured and any other
persons insured.
Cancelling your policy
If you choose to cancel your policy
You may cancel your policy at any time, unless you
have made a claim.
If you cancel your policy outside the cooling-off period
and you have not made a claim, we will refund you
any amount we owe after the cancellation date.
We will deduct any cancellation fee shown on your
policy schedule from the amount we refund you.
If we choose to cancel your policy
We may cancel your policy at any time by notifying
you in writing. The cancellation will take effect on the
7th day after we have sent the notice. We will refund
you any amount we owe after the cancellation date.
What you are covered for
We will cover you for all amounts you become legally
liable to pay as direct compensation for:
- personal injury, or
- damage to property
happening within the geographical limits during the
period of insurance as a result of an occurrence in
connection with the business.
Limits on what we will pay
The total amount payable by us for all amounts in
respect of:
- one occurrence or series of occurrences as a result of or attributable to one source or original cause
- any one period of insurance for all claims in respect of products, and
- any one period of insurance for all claims in respect of releases (including discharge, dispersal, seepage, migration and escape) of pollutants
is the limit of indemnity shown in your policy schedule
irrespective of the number of parties entitled to cover
under this policy module.
For the purposes of establishing the total amount
payable by us for one period of insurance, it is
understood that any releases of pollutants as a result
of or attributable to one source or original cause
(regardless of whether the release is continuous or
intermittent) will be considered as one release.
If we accept a claim under this policy we will also pay
defence costs for any actual or threatened legal action
against you relating to or otherwise arising from the
occurrence or occurrences.
Automatic extensions
The following extensions are automatically included in
your cover.
Compensation for court appearance
We will pay you $250 per day for each day on which
you attend as a witness in connection with a claim
brought under this policy.
The most we will pay is $7,500 in any one period of insurance.
Defamation
We will cover you for your legal liability for defamation
or invasion of right of privacy.
However, there is no cover arising out of defamation
conducted by or on your behalf:
- when the first publication was made before the commencement of the period of insurance, or
- made at your direction with knowledge of its falsity, or
- made as part of or relating to:
- advertising, broadcasting or telecasting activities
- activities using the internet or intranet
- publication of newspapers, journals or books.
Employees’ personal effects
We will cover you for your legal liability to pay direct
compensation as a result of damage to the personal
effects of your employees.
Exemplary damages
We will cover you for your legal liability for exemplary
damages awarded by any New Zealand court in
respect of personal injury happening in New Zealand,
provided that:
- there is no cover in respect of exemplary damages arising out of any dishonest or malicious act or omission by you, and
- you have not revealed the existence or terms of this cover without our written consent, unless legally obliged to do so.
The most we will pay in any one period of insurance is
$1,000,000 or the limit of indemnity, whichever is the
lesser, inclusive of any defence costs.
Indemnity to landlord
We will cover you for your legal liability under a lease
agreement to indemnify your lessor against third party
actions, suits or demands to pay direct compensation
as a result of personal injury or damage to property.
Product recall
We will contribute to those costs you are legally liable
to pay for physically recalling or withdrawing products
that have already given rise to a claim covered by this
policy, if we agree that such recall or withdrawal is
necessary to prevent similar claims arising.
Our contribution will be limited to 80% of the costs
subject to a maximum contribution by us of $100,000
in respect of all such costs incurred for all recalls or
withdrawals in any one period of insurance.
An excess of $2,500 will apply under this extension for
each occurrence.
Lost keys and access control devices
We will cover you for your legal liability to pay direct
compensation for damage to property arising out of
loss of keys or access control devices under your care,
custody or control.
We will also pay the costs incurred for the necessary
replacement or alteration of the locks at third
party premises.
An excess of $1,000 will apply under this extension for
each occurrence.
Goods on hook
We will cover you for your legal liability to pay direct
compensation for damage to property not owned by
you but under your care, custody or control while
being lifted by cranes or fork hoists.
The cover provided under this extension:
- is for your liability to pay the costs of the necessary repair or replacement of the property on the crane’s hook or the fork hoist, and
- does not include any liability you may have to pay compensation for consequential loss.
The most we will pay under this extension is $50,000
in any one period of insurance.
An excess of $1,000 will apply to claims under this
extension for each occurrence.
Reparation
We will cover you for your legal liability to pay
reparation in respect of personal injury or damage to property happening within the geographical limits during the period of insurance as a result of an
occurrence in connection with the business.
Provided that:
- you notify us immediately if you are charged with any offence in connection with the business which has resulted in personal injury to another person or damage to property,
- you do not make any offer of reparation (including as part of any case management conference or sentencing hearing) without our written approval.
The most we will pay for reparation claims is $250,000
irrespective of the number of parties entitled to cover
under this policy.
Cover for defence costs does not apply to a claim
under this extension. We will not pay defence costs in
relation to an offence or where your liability (in whole
or in part) is to pay reparation.
This extension does not cover reparation arising from
prosecution of an offence under the Health and Safety
at Work Act 2015.
Property in care, custody or control
We will cover you for your legal liability to pay direct
compensation as a result of damage to property in
your care, custody or control.
However we will not cover damage to property:
- in respect of which and to the extent that you have agreed to provide insurance
- owned, leased, rented or hired by you or under any hire purchase or conditional agreement
- being land or buildings including their fixtures and fittings
- being vehicles or watercraft held for service or repair
- being property in storage and in your care, custody or control while you store the property as a bailee for reward, or
- while being lifted by cranes or fork hoists and under your care, custody or control.
The most we will pay under this extension is $500,000
in any one period of insurance.
An excess of $1,000 will apply under this extension for
each occurrence.
Motor and watercraft repair
We will cover you for your legal liability caused by
or arising out of the repair, renovation, maintenance,
installation or servicing by you of any:
- vehicle
- watercraft not exceeding 8 metres in length
- internal combustion engines, or
- accessories or fittings of any of the above where such items are or have been in your care, custody or control, but are not owned, hired, leased, rented or borrowed by you.
However, cover is not provided for your legal liability to
pay the cost of performing, completing, correcting or
improving any work done or undertaken or rectifying
defective work. This exclusion will not apply to legal
liability for resultant damage to other separate
property or parts that you have not been working on.
The most we will pay under this extension is $500,000
for any one occurrence for the item under repair,
renovation, installation or servicing.
An excess of $1,000 will apply under this extension for
each occurrence.
We will not cover you under this extension for your
legal liability for personal injury or damage to property
that occurs while any vehicle or watercraft is being
driven, sailed or navigated by you if you:
- do not have a valid licence that authorises you to drive the vehicle at the time of the occurrence
- at the time of the occurrence are under the influence of alcohol, drugs or any other intoxicating substance, or you have a blood or breath alcohol level in excess of the legal limit, or refuse to take any test for alcohol or drug content in the body, breath or blood after being lawfully required to do so
- fail to stop or leave the scene of the occurrence when it is an offence to do so.
Tenant’s liability
We will cover you for your legal liability to pay direct
compensation as a result of damage to premises (including their fixtures and fittings) leased or rented
by you or in your custody or control but not owned by
you, or for damage to property in business premises
that you temporarily occupy, but excluding legal
liability arising in connection with your failure to
arrange insurance on the property.
Vibration or weakening of support
We will cover you for your legal liability to pay direct
compensation as a result of personal injury or damage to property caused by vibration or the withdrawal
or weakening of support of any structure or land.
The most we will pay under this extension is $500,000
in any one period of insurance.
An excess of $5,000 will apply to claims under this
extension for each occurrence.
Mechanical plant and machinery
We will cover you for your legal liability to pay direct
compensation as a result of personal injury or damage to property arising in connection with any tool of
trade or item of mechanically propelled plant or
item of machinery that is being operated as such,
independent of any vehicle whether or not it is
attached to a vehicle, and not operated solely as
a vehicle.
Additional extensions, memoranda and endorsements
If any of the following extensions or memoranda
apply, they will be shown on your policy schedule
under ‘Additional extensions’.
Unless otherwise stated these extensions and
memoranda are subject to all provisions of this
policy module.
If there is any conflict or inconsistency between this
extension or memoranda, only the more particular
extension or memorandum will apply.
Fire risk work away
We will only cover you for the application of heat
involving a naked flame or open heat source that
takes place away from your own premises, if all of the
following apply:
- the area of the work is cleared of combustible material for a safe distance from or beneath the place where such work is being carried out. A safe distance will be at least six metres from the place where welding or cutting operations are carried out. Where these precautions cannot practically be met, the combustible material will be covered with fireproof blankets or similar protective equipment. Combustible parts of premises will also be protected
- a fire extinguisher of a type and capacity suitable for the combustible material and the premises is kept immediately adjacent to the area of work and available for immediate use
- the equipment providing the heat or flame is lit or switched on for as short a time as possible before use and extinguished immediately after use
- lighted or heated equipment is not left unattended
- a thorough examination for any signs of combustion is made within or below the area in which work has been undertaken half an hour after the termination of each period of work
- before applying heat to metal built into or projecting through walls, floors or ceilings an examination is made to ensure that the other end of the metal is not in hazardous proximity to combustible material.
Defective workmanship
We will cover you for your legal liability to pay direct
compensation (including liability for resulting loss of
use) consequent upon accidental damage to property
on which you are or have been working, where the
damage is caused by your defective workmanship,
providing that:
- the defective workmanship is done or undertaken by you during the period of insurance; and
- the damage to property happens within the geographical limits.
The most we will pay under this extension is the limit
shown on your policy schedule, in any one period of insurance inclusive of any defence costs.
An excess of $1,000 will apply to claims under this
extension for each occurrence.
Deep frying equipment
If, at the premises, there is any deep frying with oil or
fat you warrant that:
- each vat is fitted with a close-fitting steel lid that is shut when the vat is not in use, and the lid is readily available to cover the vat in the event of a fire
- a fire blanket with minimum dimension of 1.8m by 1.8m is installed in a conspicuous place close to, but not less than 2m from, the frying operation and that the fire blanket is readily accessible for immediate use during any deep-frying operation
- a fully charged wet chemical extinguisher or other similar ‘F’-rated fire extinguisher complying with the New Zealand Standard NZS 4503 (Hand Operated Fire Fighting Equipment) is installed in a conspicuous place close to, but not less than 2m from, the frying operation and is accessible for immediate use during any deep-frying operation
- all thermostats, pans, blankets and extinguishers are always maintained in good working order • extraction filters are cleaned weekly and extraction flues and ducting inspected monthly and cleaned as necessary
- where the fryer is an electric fryer a separate non-adjustable manual reset thermostat is fitted to it and set to disconnect the power supply when the temperature of the cooking liquids reaches 220 degrees centigrade, and
- all cooking liquids for disposal are always stored in a metal bin with a close-fitting metal lid until removal from the premises.
If you are not the occupier of the premises or operator
of the equipment, you will in writing instruct the
occupier and operator to carry out all the requirements
above to ensure that the terms of this extension are
always met.
Hairdressers and beauty therapists treatment risk
We will cover you for your legal liability for direct
compensation as a result of personal injury to
customers arising in connection with treatment
prescribed or administered by you provided that:
- no claims will be admitted for any personal injury sustained or alleged to be sustained or becoming evident more than 30 days after treatment, and
- no claims will be admitted for any personal injury sustained arising from surgical beauty treatments or the use of ultraviolet (UV) or any similar radiation.
The most we will pay under this extension is $100,000
in any one period of insurance.
An excess of $1,000 will apply under this extension for
each occurrence.
Warrant of Fitness
We will cover you for your legal liability to pay direct
compensation for any negligent act, error or omission
occurring within the period of insurance arising from
your inspection and certification of vehicles for issuing
Warrants of Fitness, other inspection certificates,
vehicle appraisal services and pre-purchase reports.
Provided that:
- this extension will not apply to your liability in connection with the valuation of any vehicle
- this extension will not apply to your liability in connection with Certificates of Fitness
- you are licensed and qualified to issue Warrants of Fitness, and
- you hold any required license or qualification to issue other inspection certificates or pre-purchase reports, or to offer any vehicle appraisal services.
The most we will pay under this extension is the figure
specified in your policy schedule in any one period of insurance including claimants’ costs and expenses.
The following excesses will apply under this extension
for each occurrence:
- $1,000 for Warrants of Fitness
- $2,500 for pre-purchase reports, vehicle appraisal services and other inspection certificates.
Burning in the open air
It is a condition of this policy that when you burn in
an open-air location the following precautions must be
complied with:
- fires to be in a cleared area and at a distance of at least nine metres from any property
- fires are not to be left unattended at any time
- a suitable fire extinguisher is to be kept available for immediate use, and
- fires are to be extinguished at least one hour before leaving the site.
Warrant of Fitness and Certificate of Fitness
We will cover you for your legal liability to pay direct
compensation for any negligent act, error or omission
occurring within the period of insurance arising from
your inspection and certification of vehicles for issuing
Warrants of Fitness, Certificates of Fitness, other
inspection certificates, vehicle appraisal services and
pre-purchase reports.
Provided that:
- this extension will not apply to your liability in connection with the valuation of any vehicle
- you are licensed and qualified to issue Warrants of Fitness or Certificates of Fitness, and
- you hold any required license or qualification to issue other inspection certificates or pre-purchase reports, or to offer any vehicle appraisal services.
The most we will pay under this extension is
$1,000,000, in any one period of insurance including
claimants’ costs and expenses.
The following excesses will apply under this extension
for each occurrence:
- $1,000 for Warrants of Fitness and Certificates of Fitness
- $2,500 for pre-purchase reports, vehicle appraisal services and other inspection certificates.
Computer services
This policy does not cover you for your legal liability
arising in connection with the supply of computer
software which does not correctly perform its intended
function or which causes personal injury or damage to property.
Non-efficacy installation
This policy does not cover you for your legal liability
for personal injury or damage to property directly or
indirectly caused by or alleged to be caused by the
failure of any products installed, serviced or repaired
by you to correctly perform their intended function
where the failure arises from such installation,
servicing or repair.
Faulty packing
This policy does not cover you for your legal liability
for personal injury or damage to property directly or
indirectly caused by inadequate or incorrect packing.
Paint and cladding products
This policy does not cover you for your legal liability
for damage to any surface to which any product
supplied by you is applied.
Amended pollutants exclusion
The pollutants exclusion is deleted and replaced by
the following:
This policy does not cover you for your legal liability
directly or indirectly caused by or arising out of
pollutants unless caused by or arising out of an
identifiable, unexpected and accidental release
(including discharge, dispersal, seepage, migration
and escape) of pollutants which commences during
any period of insurance and is:
- detected within 7 days of its commencement, and
- reported to us within 7 days of its being detected.
The commencement of any intermittent release shall
be deemed to be at the start of the first release of
the series.
Clean up costs exclusion
This policy does not cover you for any costs arising
out of any obligation on you to test for, monitor, clean
up, remove, contain, treat, detoxify or neutralise, or in
any way respond to or assess the effects of pollutants
on structures, premises, sites or land currently or
previously owned, occupied, used by you or under
your control where the obligation arises out of such
ownership, occupancy, use or control by you.
Genetic modification
This policy does not cover you for your legal liability
for personal injury or damage to property directly or
indirectly caused by:
- the production, supply or presence on any premises of any genetically modified organism or any other material that has been genetically modified where liability may be directly or indirectly attributed to the genetic characteristics of such organism or material, or
- the spread or the threat of spread of any genetically modified organism characteristics into the environment or any change to the environment arising from research into, testing or production of genetically modified organisms or other material.
Advice, design, formula or specification exclusion
This policy does not cover you for your legal liability
arising in connection with error or omission in:
- advice, directions, instructions, markings or warnings given or omitted to be given, or
- design, formula or specification.
Making a claim
This section explains what you need to do when you
make a claim.
Claims conditions
You must co-operate with us and give us any
information or help we ask for in relation to your claim.
As soon as you are aware of an event, circumstance
or occurrence, you must comply with all the following
conditions:
- take all reasonable steps to minimise the loss and prevent further loss
- tell the police in the case of theft, burglary, vandalism or arson, or the attempt at these
- do not admit responsibility for any loss, damage or liability
- do not, without our consent, incur any expense or negotiate, pay, settle, or make any agreement in relation to any claim
- tell us if you or any person entitled to cover is charged with any offence which has resulted in personal injury
- do not make any offer of reparation (including as part of any case management conference or sentencing hearing) without getting our prior consent in writing.
As soon as possible you must also:
- tell us of the event and give full details and circumstances of what has happened, including details of everyone involved
- send us all relevant communications which you receive
- obtain our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss or damage
- keep damaged property for our inspection and allow us to inspect any building or other property where loss or damage has occurred
- provide a detailed description of the lost, or damaged items, proof of ownership and any other information or evidence that we may require
- let us at our expense and in your name to take any action necessary against any other party and to take over and conduct the defence and settlement of any claim against you
- provide all reasonable assistance and co-operate with us and our assessors, investigators, lawyers or anyone else we appoint to assist, in the making of your claim, its settlement and any defence of a potential claim against you or any action against anyone else.
If you do not comply with these conditions
If you do not comply with any of these conditions,
we can:
- decline your claim
- recover from you what we have already paid.
After your claim is accepted
If any lost or stolen property for which we have paid a
claim is later found or recovered, you must:
- tell us immediately, and
- if we request it, hand the property over to us.
We have the right to keep any property, including any
proceeds from its sale, for which we have paid a claim
under this policy subject to adjustment if you have not
been fully indemnified for your loss.
If any person is ordered to make or otherwise makes
reparation to you for loss or damage to any property
for which we have paid a claim under this policy, you
must reimburse us for that payment as soon as any
reparation is made, subject to adjustment if you have
not been fully indemnified.
You will have to pay an excess
An excess is the amount you must pay for each
individual event. We may deduct your excess from the
total settlement amount.
The total excess is determined by the circumstances of
your claim. You might have to pay more than one type
of excess when you make a claim. The excesses will be
noted in this policy document and/or in your
policy schedule.
If you claim under more than one policy with us for
loss, damage, or liability caused by a single event
or occurrence at the same location, you will only
have to pay one excess. This will be the highest total
applicable excess. This does not apply to any loss
caused by natural disaster damage.
A series of events arising from any one cause during
any period of 72 consecutive hours will be treated as
one event for the purposes of determining the excess
you need to pay.
Instalment premiums
If you are paying your premium by instalments,
we will deduct any unpaid instalments from any
payments that we make in relation to your claim.
How we will settle your claim
Payment of limit of indemnity
We may at any time pay to you the appropriate limit
of indemnity (after deduction of any amounts already
paid) or any lesser amount for which a claim or claims
can be settled. Following payment under this section
we will relinquish control of the claim or claims and we
will be under no further liability in connection with it,
except for costs and expenses incurred before the date
of the payment.
Contribution to costs
Where the amount paid to settle any claim against
you exceeds the limit of indemnity in this policy,
our obligation to pay defence costs under this policy
is limited to a proportion of the defence costs that
is equivalent to the proportion that the limit of
indemnity bears to the total amount paid.
This only applies when we have not exercised our
right under ‘Payment of limit of indemnity’ above.
What you are not covered for
This section explains what your policy does not cover.
These exclusions apply to all sections of this policy.
Asbestos
This policy does not cover any personal injury or damage to property directly
or indirectly caused by or arising out of or in
connection with:
- the inhalation of
- exposure to
- fears of the consequences of inhalation or exposure to
- cleaning up, removal of, or
- damage to or loss of use of any property arising out of asbestos, asbestos fibres or any derivatives of asbestos.
Building defects and mould
This policy does not cover any personal injury or
damage to property directly or indirectly caused by or
arising in connection with any of the following:
- the action or effects of micro-organisms, mildew, rot, decay, gradual deterioration, or any similar or like forms present in any building or structure
- the failure of any building or structure to comply with or perform to the requirements of any building code or to meet the level of performance, quality, fitness or durability of its intended purpose
- the failure of any building or structure to contain or incorporate materials, a design, a system or a standard of work which effectively prevents or manages the presence or penetration of moisture or water to which the building or structure might reasonably be subjected.
In addition, this policy does not cover you for any
costs or expenses arising out of the abating, testing
for, monitoring, cleaning up, removing, containing,
treating, detoxifying, neutralising, remediating or
disposal of, or in any way responding to or assessing
the effects of micro-organisms, mildew, rot, decay,
gradual deterioration, or any similar or like forms.
However, we will cover you for personal injury or damage to property that is caused by or arises out of leakage of
internal water pipes, cisterns or sewerage systems.
Aerial device products
This policy does not cover any personal injury or
damage to property directly or indirectly caused by
products intended specifically for, and installed in or
on, any aerial device, or directly or indirectly caused by
or arising in connection with products which you knew
would be installed and where such products are essential
to the operation or navigation of any aerial device.
Defective work
This policy does not cover any personal injury or
damage to property where your liability is for the cost
of performing, completing, correcting or improving
any work done or undertaken by you.
However, we will cover you for your legal liability for
resultant damage to other separate property or parts
that you have not been working on.
This exclusion does not apply where cover is provided
under the Additional extension – ‘Defective workmanship’.
Watercraft and aircraft
This policy does not cover any personal injury or
damage to property directly or indirectly caused
by your ownership, possession, operation, repair,
maintenance or use of any:
- aerial devices, or
- watercraft exceeding 8 metres in length.
Vehicles
This policy does not cover any personal injury or
damage to property caused by the ownership,
possession, or your use of any vehicle which is or
should have been registered or is otherwise insured in
respect of the same liability.
However if you are not entitled to cover under any
other policy, this exclusion will not apply to claims
arising from:
- the loading or unloading of a vehicle or the bringing to or taking away of a load from a vehicle, or
- the use of the vehicle as a tool of trade but not use as a motor vehicle.
This exclusion does not apply where cover is provided
under the Automatic extension – ‘Motor and
watercraft repair’.
Property in care, custody or control
This policy does not cover any damage to property
owned, occupied or held in trust by you or in your care,
custody or control other than:
- premises that are not owned or rented by you but at which you are undertaking work in connection with the business, or
- property in your custody or control in any free car park operated by you.
This exclusion does not apply where cover is provided
under the Automatic extensions – ‘Motor and
watercraft repair’, ‘Property in care custody or control’
or ‘Goods on hook’.
Fines and penalties
This policy does not cover your legal liability, in respect of
any fines, penalties, reparation, exemplary, aggravated
or liquidated damages, except where cover is provided
under the Automatic extensions – ‘Exemplary damages’
or ‘Reparation’.
Fraudulent or criminal intent
This policy does not cover any personal injury or
damage to property directly or indirectly caused by
any act or omission having fraudulent, dishonest,
criminal or malicious intent.
Loss of use
This policy does not cover any personal injury, damage to property or loss of use of tangible property that
has not been physically damaged or destroyed
resulting from:
- a delay in or lack of performance by you of any contract or agreement, or
- the failure of products or work performed by you to meet the level of performance, quality, fitness or durability warranted or represented by you.
This does not apply to loss of use of other tangible
property resulting from the sudden and accidental
physical damage to or destruction of products or
work performed by you after such products or work
have been put to their intended use by any person or
organisation other than you.
Product repair or replacement
This policy does not cover in respect of any amount
payable for the cost of recalling, withdrawing,
replacing, or repairing products or of making any
refund on the price paid for products, provided that
this exclusion does not apply to liability for physical
loss or damage to products caused by other products if
they were physically independent at the time of such
physical loss or damage.
This exclusion does not apply where cover is provided
under the Additional extension – ‘Defective workmanship’.
Underground services
This policy does not cover any damage to property
in respect of underground services, pipes or cables or
legal liability arising out of that damage regardless
of how the damage is caused unless you have
taken all reasonable steps immediately prior to the
commencement of the work to establish the position
of such services and have taken all reasonable steps to
avoid damage.
An excess of $5,000 will apply for each occurrence.
Professional duty
This policy does not cover any personal injury or
damage to property arising out of a breach of the duty
owed in a professional capacity by you, but this does
not apply to services rendered by members of your
own first aid or ambulance services.
Consequential loss or costs you incur
This policy does not cover any of the following:
- consequential losses of any kind
- costs or expenses you may incur to prove or help us with your claim
- costs that are not related to your claim.
This exclusion includes, but is not limited to, the following:
- loss of income
- loss of or reduction in value
- additional costs incurred
- your time or anyone else’s time or materials used
- inconvenience or disruption
- any other liability incurred.
Pollutants
This policy does not cover any personal injury or
damage to property directly or indirectly caused by or
arising out of pollutants unless caused by or arising
out of an identifiable and sudden accidental and
unexpected release (including discharge, dispersal,
seepage, migration and escape) of pollutants that
takes place in its entirety at a specific time and place.
Employees and Accident Compensation Act
This policy does not cover any personal injury to or
damage to property of:
- any employee other than a person hired or borrowed by the insured or any labour only subcontractor; or
- any person where the personal injury falls within the scope of cover provided by the Accident Compensation Act 2001 or any liability imposed by the provisions of any worker’s compensation legislation or any accident compensation legislation or any industrial award or agreement or determination, or would fall within the scope of cover but for:
- a failure by the victim to correctly notify a claim to the Accident Compensation Corporation within the time required under the Act, or to claim any amount he or she would be entitled to under the Act for any other reason whatsoever, or
- the decision of any authority including the Accident Compensation Corporation to decline a claim or limit its liability in whole or in part and for any reason whatsoever.
This exclusion does not apply where cover is provided under
the Automatic extension – ‘Employees’ personal effects’.
Liability under agreement
This policy does not cover any personal injury or
damage to property arising out of or in connection
with liability assumed under an agreement unless
such liability:
- would have attached in the absence of such agreement
- is assumed by you under a warranty of fitness or quality, or is implied by law, in respect of products.
This exclusion does not apply where cover is provided
under the Automatic extension – 'Indemnity to landlord’.
Vibration or weakening of support
This policy does not cover any personal injury or
damage to property directly or indirectly caused by
vibration or by the withdrawal or weakening of support
of any structure or land.
This exclusion does not apply where cover is provided
under the Automatic extension – ‘Vibration or
weakening of support’.
Confiscation
This policy does not cover any loss, damage, personal injury, liability or prosecution of any type directly
or indirectly caused by, arising from, or involving
confiscation, nationalisation, requisition or destruction
of, or damage to property by order of government, public
or local authority (unless the order is given to control
any loss or damage that is covered by this policy).
Communicable disease
This policy does not cover any damage, cost, any other
sum of any kind, or liability, directly or indirectly
caused by, arising from, contributed to by, or in any
way connected to any of the following:
- communicable disease
- the fear or threat of any communicable disease, whether it is actual or perceived
- actions by any person, entity or public authority to respond to, control, prevent or suppress communicable disease.
Any other sum of any kind also includes any increased
or additional costs or expenses of a claim that is
otherwise covered by this policy.
Communicable disease means any disease that can
be transmitted by any substance or agent, directly or
indirectly, from one organism to another, including any:
- virus, bacterium, parasite or any other organism
- any variation of the above, whether considered living or not.
Communicable disease also includes any Infectious
Disease or Quarantinable Disease as defined in
or declared under the Health Act 1956, future
amendments to the Act, or any replacement Act.
This exclusion applies, regardless of any other
contributing cause or event that happens at
the same time or some other time.
Intentional or reckless acts
This policy does not cover any personal injury or
damage to property arising directly or indirectly from
any intentional or reckless act or omission.
War, terrorism or nuclear incidents
This policy does not cover any loss, damage, personal injury, liability or prosecution of any type directly or
indirectly caused by, arising from or involving:
- war, invasion, act of foreign enemy, hostilities, civil war or warlike operations (whether war is declared or not)
- mutiny, civil commotion assuming proportions of or amounting to a popular uprising, military uprising, rebellion, revolution, insurrection, military or usurped power
- any act, including but not limited to the threat, or use of violence, which from its nature and context is done for, or in connection with, political, religious, ideological, ethnic, or similar purposes including the intention to influence any government and/or to put the public or any member of the public in fear
- nuclear weapons, ionising radiations, or contamination by radioactivity from nuclear fuel or the combustion of waste from nuclear fuel.
Unlawful or otherwise prohibited to insure
This policy does not cover any loss, damage, personal injury, liability or prosecution of any type, directly or
indirectly caused by, or arising from any act, event,
occurrence or thing against which insurance is either:
- unlawful, or
- prohibited by any sanction, prohibition or restriction under the laws or regulations of any jurisdiction applicable to us or our parent company or its ultimate controlling entity.
Electronic data
This policy does not cover damage, cost or liability,
directly or indirectly caused by, arising from,
contributed to by, or in any way connected to any of
the following:
- electronic data and software being damaged, distorted, deleted, corrupted, altered, misinterpreted, or misappropriated
- error in creating, amending, entering, deleting or using electronic data and software
- inability or failure to receive, send, access or use electronic data and software for any period of time
- any loss of use, reduction of functionality, repair, replacement, restoration or reproduction of any electronic data and software
- the value of any electronic data and software
- a computer virus.
Cyber events
This policy does not cover damage, cost or liability, directly
or indirectly caused by, arising from, contributed to by,
or any way connected to a cyber act or cyber incident.
However, we will not apply this exclusion for any of
the following:
- an event otherwise covered by this policy that causes a cyber incident
- damage resulting from an event otherwise covered by this policy that has been caused by a cyber incident or cyber act.
Excesses and other insurance
This policy does not cover your excess on this or any
other policy.
This policy does not provide cover where cover is
provided by other insurance or by a warranty or
guarantee. We will not contribute towards any claim
made under any other policy.
You must tell us about certain things
Some parts of this policy may cover other people
or companies or entities as well as you. To gain the
benefit of any cover under this policy they must
meet all the same conditions and obligations you are
required to meet. No claim will be payable where any
person covered under this policy does not meet any of
the terms and conditions.
Nothing in this policy affects the common law rights
of either party, including our right to avoid your policy
for non-disclosure. This means your policy will be
treated as if it never existed and any claim payments
must be returned to us.
You must disclose material information and
give us full and accurate statements
Your policy with us relies on the accuracy of the
information supplied by you, or any person on your
behalf. You must advise us of all material information
before the start of this policy and before each renewal
or variation of the policy.
You must also give us full and accurate information
and answer honestly, correctly and completely all
questions we ask you. Failure to do so entitles us to
deny any claim and to cancel this and any other policy
you have with us from the date the information should
have been provided.
You must tell us if there is a change in circumstances
You must tell us immediately of any change in
circumstances that has happened after the start of
this policy or that you know is going to happen and
which may increase any of the following:
- the amount of the risk
- the risk of loss, damage or liability
- the risk of insuring you.
As a result of these changes in circumstances, or
if you fail to tell us immediately of any change in
circumstances, we may:
- change your policy terms and make alterations to your premium
- reduce cover or change limits
- not insure you for any loss, damage or liability that happens after the date of the change in circumstances
- cancel your policy.
Cross liability
Any claim made by you against any other insured or
person insured will be treated as though you are not
an insured or person insured. Where more than one
party is described as an insured or person insured each
such party will constitute a separate insured or person insured for this clause.
Provided that nothing contained in this condition:
- will operate to increase the limit of indemnity shown on your policy schedule,
- overrides the provisions of How we administer your policy – ‘You are jointly insured’.
Premium adjustment
If any part of the premium or renewal premium is
based on estimates furnished by you, you will keep an
accurate record containing all relevant details and will
allow us to inspect such record. Within a reasonable
period of the expiry of each period of insurance you
will provide us with such information as we may
require. The premium or renewal premium will be
adjusted and the difference paid by or allowed to you.
You must comply with certain conditions
You must avoid loss, damage or liability
You will take all reasonable care to avoid doing
anything that could result in a claim, and at your cost
and expense, must take reasonable steps to:
- ensure all property covered by this insurance is kept safe and protected from possible loss or damage
- maintain any protective devices, including but not limited to sprinkler systems and alarms, in an operational condition
- avoid any loss, damage or personal injury to any person or thing for which you could be held legally liable
- comply with all legal requirements for the safety of people and property
- maintain premises and plant and everything used in the business in proper repair and at your own expense remedy any defect or eliminate any danger that may give rise to personal injury or damage to property.
You must not transfer your legal rights
You must not assign or transfer, or attempt to assign
or transfer this policy or your interest in this policy to
any other party.
Jurisdiction
This insurance will not apply to any judgment delivered
by a court outside New Zealand (or any judgment,
registration or order obtained in New Zealand to enforce
that same judgment) where you are represented in a
country outside New Zealand by or through any of
the following:
- branch
- trading division
- subsidiary company
- associated company or companies
- employee or company holding a power of attorney on your behalf.
This condition does not apply to your activities where
you have a normal place of residence in New Zealand
and are away from New Zealand for a short time in
connection with the incidental performance of clerical,
managerial, marketing or sales responsibilities, but
not the performance of actual assembly, construction,
dismantling, farming, manufacture, renovation or
repair work, and not involving the performance of any
other physical work of a manual nature or in respect of
a trade.
How we administer your policy
Paying premiums
If your premium is overdue, we may refuse to make
any claim payments until your overdue premiums
have been paid.
If there is a change to your premium which remains
unpaid, or you do not pay the full amount of your
premium, we may reduce the period of insurance in
line with the proportion of the unpaid premium.
If your premium remains unpaid for 28 days, your
policy will automatically be terminated and you will
not be sent a cancellation notice.
Sending notices
We will send any notice, policy schedule or other
written documents to your last known physical, postal
or email address.
Noting interested parties
By noting an Interested Party on your policy schedule,
you are authorising us to disclose your information
to them. If your policy schedule shows an Interested
Party, we may partially or fully settle your claim by
making a payment to them, fulfilling our obligations
under this policy. Anyone noted as an Interested Party
is not covered by this policy and cannot make a claim
under this policy.
You are jointly insured
All those listed as insured are jointly insured and are
considered to act with the expressed authority of
each other. This means that if anyone does or fails to
do anything so that there is no cover, there will be no
cover for any of the insureds.
Each insured has the right to:
- make a change to the policy
- make a claim under the policy
- receive claim proceeds under the policy, and
- cancel the policy.
Currency
All amounts referred to in your policy are expressed
in New Zealand currency and include Goods and
Services Tax (GST). We will pay all claims in
New Zealand currency.
Governing law
This policy is governed by New Zealand law, and the
New Zealand courts have exclusive jurisdiction over
any legal proceedings about it.
Definitions
Accident / Accidental
An unforeseen and unintended happening or event
occurring anywhere within New Zealand.
Aerial device
Any type of aircraft, hovercraft, spacecraft or other
craft or thing made or intended to float on or in or
travel through air or space.
Business
The business and occupation described on your
policy schedule.
Computer system
Any of the following systems:
- computer, communication system, or any other electronic device
- hardware, software, server or cloud
- any microcontroller.
A computer system also includes any system, output
or data storage device that is similar to those
mentioned above.
Cyber act
One or more unauthorised, malicious or criminal acts
involving accessing, using, processing, or operating of
any computer system. This also includes any threat or
hoax of these acts.
Cyber incident
Any of the following:
- one or more errors or omissions involving accessing, using, processing, or operating any computer system
- one or more occurrences when any computer system is partially or totally unavailable
- one or more failures to access, process, use or operate any computer system.
Damage
Sudden, unforeseen, accidental physical loss and
sudden, unforeseen, accidental physical damage that
occurs at a specific place and time.
Damages
Amounts payable under any judgment against you and/
or settlements negotiated by us, including the other
party’s costs where applicable, and includes interest on
any judgment that accrues after entry of the judgment
and before we have paid, tendered or deposited in court
that part of the judgment that does not exceed the
appropriate limit of liability, limit of indemnity or Sum
Insured shown in your policy schedule.
Damages do not include fines, penalties, reparation,
or any other form of criminal sanction, non-pecuniary
relief, taxes or any payment deemed to be unlawful to
insure against.
Damage to property
Physical loss of or damage to tangible property
including resultant loss of use and also loss of use
of tangible property that has not been physically
damaged or destroyed provided such loss of use is
caused by an occurrence.
Defence costs
All reasonable legal costs and expenses for expert
assistance (other than your wages, salaries, lost
earnings or fees) incurred by you or on your behalf with
our consent (which will not be unreasonably withheld)
in defending, investigating, monitoring, settling,
or appealing any proceeding made against you.
Employee
Any of the following while working for any insured in
connection with the business:
- a person under a contract of service or apprenticeship with any insured
- a person hired or borrowed by any insured
- a labour only sub-contractor.
Event
A sudden, accidental and unforeseen occurrence that
causes damage or personal injury that you do not
intend or expect.
Geographical limits
- New Zealand; or
- elsewhere in the world but only in respect of personal injury or damage to property that arises out of:
- the activities of any persons insured whose normal place of residence is in New Zealand but who is away for a short time in connection with the incidental performance of clerical, managerial, marketing or sales responsibilities but not the performance of actual assembly, construction, dismantling, farming, manufacture, renovation or repair work and not involving the performance of any other physical work of a manual nature or in respect of a trade; or
- products supplied from New Zealand but the cover granted for such products will not apply to claims happening in the United States of America or its territories or possessions and/or Canada if to the knowledge of any of the persons insured such products have been or will be supplied to a person, company or organisation within those areas whether or not in their original form.
Insured
The person, company, or entity listed as ‘Who’s insured’
on your policy schedule domiciled in New Zealand.
Machine
Any contrivance for the conversion or direction of
motion or energy, or for the performance of any
electronic process, and includes any protective
device in connection with that contrivance.
Material information
Any information which might influence the decision
we make as to whether to provide insurance and if so
on what terms and at what premium.
Micro-organisms
Living things such as amoeba, bacteria, fungi, mould,
protozoa, and any similar or like forms.
Natural disaster
Earthquake, tsunami, volcanic activity, hydrothermal
activity, geothermal activity, subterranean fire, or fire
resulting from any of these.
Natural disaster damage
Any of the following:
- damage directly or indirectly caused by or resulting from natural disaster;
- damage occurring (whether accidentally or not) as the direct result of measures taken under proper authority to avoid the spreading of, or otherwise to reduce the consequences of, any such damage but does not include any damage for which compensation is payable under any Act.
Occurrence
An event, including continuous or repeated exposure
to substantially the same general conditions, that
results in personal injury or damage to property
neither expected nor intended by you. All occurrences
of a series as a result of or attributable to one source
or original cause will be deemed one occurrence.
Period of insurance
When your policy starts, to when it ends. It is shown on
your policy schedule, unless the policy is ended earlier.
Personal injury
Any of the following:
- death, or physical external or internal bodily injury
- illness, sickness, disease, debilitating or degenerative condition, or disability
- mental injury, mental anguish, shock, or fright.
Persons insured
Any of the following:
- any person who holds the position of or performs the duties of director, executive officer, trustee, secretary, manager, partner, or who holds any other position as an employee of the insured while acting in that capacity
- the officers, committees and members of the insured's own canteen, social sports and child care facilities or welfare organisations, first aid, fire and ambulance services, pension fund management and administrative committees in their respective capacities as such
- any subsidiary company.
Policy schedule
The most recent policy schedule we have sent you which
includes, who’s insured, business description, business
address and the policy modules you have selected.
Pollutants
Any solid, liquid, gaseous or thermal irritant or
contaminant including but not limited to smoke,
vapour, soot, fumes, acids, alkalis, micro-organisms,
chemicals, sewage and waste. Waste includes
materials to be recycled, reconditioned or reclaimed.
Premises
The business address shown in your policy schedule.
Products
Anything including any packaging or container
(other than a vehicle) supplied, sold, distributed,
grown, extracted, manufactured, constructed, erected,
installed, serviced, repaired or treated by you in the
course of the business after it has ceased to be in your
possession or under your control, and also includes:
- the design formula or specification of such products;
- directions, markings, instructions, warnings or advice given or omitted to be given in connection with such products.
Regulations
Any regulations made under or framed in accordance
with any Act, or any regulation or bylaw of any
local authority.
Any specific regulation referred to also means any
substitution of, amendment to or replacement of
such regulation.
Reparation
An amount ordered by a New Zealand Court under
Section 32 of the Sentencing Act 2002 to be paid to
the victim of an offence. Reparation does not include:
- damages, court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, taxes, any payment deemed to be unlawful to insure against, or
- your defence costs in relation to an offence.
Subsidiary company
Any of the following:
- any company that, at the inception of the period of insurance, by any applicable legislation, was or is deemed to be a subsidiary of the insured
- any company in which the company named in your policy schedule:
- owns or directly or indirectly controls more than fifty percent of the issued share capital
- controls the composition of the board of directors
- exercises effective management and control, either directly or through one or more of its subsidiary companies, or
- any other company whose accounts are consolidated into those of the company named in your policy schedule in accordance with the relevant New Zealand Accounting Standard.
Vehicle
Any type of machine on wheels or on self-laid tracks
made or intended to be propelled by other than
manual power and any trailer made or intended to be
drawn by any such machine while attached to it.
Watercraft
Any type of craft, vessel or thing made or intended to
float on or in or travel through water.
Workmanship
Work done in the process of manufacturing, constructing,
erecting, installing, servicing, repairing or
treating property.