Sometimes your internet browser’s cookies need to be cleared to help troubleshoot issues our system may encounter, such as loading a page you’re trying to view.
Depending on the internet browser you use, there’s different ways to clear your cookies. You can find some examples of how to clear your cookies on different browsers below:
- Google Chrome: Click the three-dot menu in the top-right corner, go to 'Settings,' then 'Privacy and security.' Select 'Clear browsing data,' check 'Cookies and other site data,' and click 'Clear data.'
- Microsoft Edge: Click the three-dot menu in the top-right corner, go to 'Settings,' then 'Privacy, search, and services.' Under 'Clear browsing data,' click 'Choose what to clear,' select 'Cookies and other site data,' and click 'Clear now.'
- Mozilla Firefox: Click the three-line menu in the top-right corner, select 'Settings,' then 'Privacy & Security.' Scroll to 'Cookies and Site Data,' click 'Clear Data,' check 'Cookies and Site Data,' and click 'Clear.'
- Safari: Go to 'Settings' on your device, tap 'Safari,' then select 'Clear History and Website Data.' Confirm to clear cookies and other data.
Once you’ve completed the above steps, please refresh the page or try again in a new browser. If you continue to experience issues, please get in touch.