Welcome to your Customer Hub
At AA Insurance we're committed to earning your trust by looking out for you and helping whenever we can. We've put this customer hub together so that it's easy for you to find relevant resources, customer exclusive competitions and handy information all in one place. We hope you find this useful, and remember we're here to help.
Be in to win a BYD Sealion 6, plus weekly prize draws of 3 x $1000 Prezzy® Cards*
To say thanks for insuring with us, we’re giving you the chance to win a BYD Sealion 6*, simply fill in your details below before 31 August 2025. Plus, we have entered all eligible policies automatically in 6 weekly prize draws to win 1 of 3 $1000 Prezzy® Cards*
*T&Cs apply. Competition limited to one entry per customer.
Congratulations to our previous winners!
Our previous winner from Auckland who chose a Car Prize Pack valued up to $250! His prize pack included 1x DDPai Mini Pro Dash Cam, 1x AA Essential Vehicle First Aid Kit and 1x $75 Z Fuel gift card. Keep an eye on our Customer Hub regularly for more chances to win incredible prizes.
AA Insurance Customer Service Centre video series
Our new four-part Customer Service Centre (CSC) video series aims to take you behind the scenes and show you what happens to your car once it arrives at the centre, how we get our cars repaired, some of the innovation happening within the motor industry and what happens to a vehicle once it’s been written off.
Whistlestop tour
The road to recovery
Industry trends and innovations
What happens to your car once it has been written off
More ways to make life easier
Check out some of featured blogs below or click through to explore the full collection.
Insurance and climate change
What you need to know about how climate change is reshaping insurance in New Zealand from the Autumn 2025 issue of the AA Directions Magazine.
A home buyer's guide to natural hazard risk
Insurers look at all sorts of risk factors when calculating your insurance premium. Here are a few things to look at to help home buyers when doing their due diligence.
Keeping your home warm and dry in winter
Read some of our hot tips to keep your place snug and dry over the colder months.
Need to review your cover?
Life changes. Has your cover kept up? Make sure your insurance still fits your needs. Click through for a few tips to help you get started.
Fire safety at home
The number of electrical appliances we have in our homes continues to grow and with that, the risk of home fires. Faulty or overheating electrical appliances are common causes of large home fires in New Zealand.
Looking after your car in winter
We’ve put together a few tips to help you prepare your car so you’re ready if your windscreen freezes or your locks seize up this winter.
More support for the things you care about
Congratulations to our winning schools!
Thanks to our partner Eden Park's support, we had another fantastic year of the Big Little Sponsorship. Congrats to our 2025 $10,000 sports grant winners: Mahana School near Nelson, Matipo School in Auckland, Our Lady of Kapiti School in Wellington and Ōhaupō School in Waikato!
Showing up for our communities in 2024
Volunteering is one of the many things we do to help strengthen the long-term resilience of our communities. Here are a few other ways we’ve been supporting the things you care about.
Thank you for helping more Kiwi kids stay warm this winter with Variety’s Beds for Kids programme
This winter, we’ve been working with Variety – the children’s charity to help support our tamariki who don’t have a bed to keep them warm during the cold weather.
*As voted by consumers 2011 – 2025 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards